Legal

Complaints

Iridium Law Limited (trading as ADG Law) — SRA 813255

At Iridium Law Limited (trading as ADG Law), we are committed to providing a high-quality legal service to all our clients. We value feedback and take any concerns or complaints seriously.

If something goes wrong, we need you to tell us so we can resolve the issue and continually improve our services.

How to Make a Complaint

If you are unhappy with the service you have received, please contact us as soon as possible.

You can make a complaint by:

• Sending an email to info@recovermypcp.com
• For PCP-specific complaints, email info@recovermypcp.com
• Sending a letter addressed to:

Iridium Law Limited (trading as ADG Law) company number: 12417589.

SRA number: 813255.

What Happens Next

• Acknowledgement: We will acknowledge receipt of your complaint within 7 working days.
• Investigation: Your complaint will be investigated by a senior member of the firm who was not directly involved in the matter.
• Response: We aim to provide a full written response within 28 days of acknowledging your complaint. If the matter is complex and requires more time, we will update you and explain the reasons for any delay.
• Resolution: We will let you know the outcome of our investigation and any steps we propose to put things right.

What If You Are Not Satisfied?

If you are not satisfied with our final response, you may be entitled to refer your complaint to the Legal Ombudsman, who can independently review complaints about solicitors. You can also contact the Legal Ombudsman if we have not resolved your complaint within eight weeks of you first raising it, and the Legal Ombudsman's service is free to use.

The Legal Ombudsman can be contacted at:

• Website: www.legalombudsman.org.uk
• Telephone: 0300 555 0333
• Email: enquiries@legalombudsman.org.uk
• Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

You normally need to bring your complaint to the Legal Ombudsman within:

• 6 months of receiving our final written response; and
• 1 year from the date of the act/omission you are complaining about, or from when you should reasonably have known there was a cause for complaint.

Complaints About Our Professional Conduct

The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour, such as issues of dishonesty, discrimination, or breaches of professional standards.

You can contact the SRA at:

• Website: www.sra.org.uk/consumers
• Telephone: 0370 606 2555